Privacy Policy

Information we collect

We collect information you provide when applying to sell, creating a shop, listing an item, contacting support, following a store, or completing a purchase. This may include your name, email address, shop information, listing content, order details, shipping information, and support messages.

Our service providers may give us limited payment, identity-verification, fulfillment, fraud-prevention, and delivery information. We do not receive or store full card numbers.

Automatic information

When you use the site, we and our infrastructure providers may collect device, browser, IP address, request, security, and diagnostic information. FOUND. also uses first-party, pseudonymous session analytics to understand entry pages, product interest, seller interest, applications, and checkout starts. The marketplace analytics system does not store full card numbers, raw IP addresses, or the contents of application forms in analytics events. We use essential storage and similar technologies to operate accounts, prevent fraud, remember choices, and understand service performance.

How we use information

We use personal information to:

• Operate accounts, seller applications, listings, checkout, fulfillment, payouts, and customer support.
• Verify sellers, protect transactions, prevent abuse, and comply with legal obligations.
• Maintain catalog accuracy and make eligible products discoverable through approved shopping channels, including AI-assisted discovery.
• Improve marketplace reliability, ranking, and user experience.
• Send service messages and, where permitted, marketing communications that you can opt out of.

How information is shared

We share information only as needed with the seller or fulfillment partner handling an order; payment and identity providers such as Stripe; hosting and storage providers such as Cloudflare; approved fulfillment providers; analytics, security, support, and professional advisers; and authorities when required by law or necessary to protect rights and safety.

Public shop profiles and listings are visible to visitors and may be distributed to approved product-discovery services. We do not sell personal information for money.

Retention and security

We retain information for as long as needed to provide the service, complete transactions, resolve disputes, enforce agreements, and satisfy tax, accounting, fraud-prevention, and legal requirements. Retention periods vary by record type.

We use reasonable administrative, technical, and organizational safeguards. No online service can guarantee absolute security, so please use a unique sign-in method and contact us if you suspect unauthorized activity.

Your choices and rights

You may request access, correction, deletion, or a copy of personal information associated with you, subject to identity verification and lawful exceptions. You may also object to or restrict certain processing where applicable. Contact us using the address below. You may unsubscribe from promotional email using its unsubscribe link, while essential account and order messages will continue.

Children, transfers, and updates

FOUND. is not directed to children under 13, and we do not knowingly collect their personal information. Providers may process information in countries other than yours with safeguards required by applicable law. We may update this policy as the marketplace changes and will post the revised date here.