Returns & Refunds

Before you buy

Vintage items are often one of one and may show age, wear, repairs, or variation. Review all photographs, measurements, condition notes, fulfillment details, and the seller's disclosed policy before ordering. Ask questions before checkout when fit, color, provenance, or condition is important to you.

Marketplace purchase protection

Contact hello@thevintageshop.xyz promptly if an order:

• Does not arrive after the stated delivery window.
• Arrives damaged because it was not packed appropriately.
• Is materially different from the listing's photographs or description.
• Is reasonably believed to be counterfeit or otherwise unlawful to sell.

Requesting a return

Report a materially incorrect, damaged, or missing order within 3 calendar days after delivery, or within 3 days after the expected delivery window for a missing parcel. Include the order number and clear photographs when applicable. Do not send an item back until return instructions are issued.

When a return is approved, ship it with tracking in the same condition and packaging within 14 calendar days. Unless required by law or the item was materially misdescribed, the buyer is responsible for return shipping.

Vintage fit and change of mind

Measurements, not modern tagged size, determine vintage fit. Described wear, expected age variation, fit issues where accurate measurements were supplied, and a change of mind do not automatically qualify for marketplace purchase protection. A seller may voluntarily offer broader returns; those terms will appear on the listing or shop page.

Made-to-order and personalized goods

Vintage-inspired goods produced after purchase generally cannot be returned for change of mind, incorrect size selection, or buyer-provided errors. We will replace or refund goods that arrive misprinted, defective, damaged, or different from the ordered product when reported within 14 calendar days with supporting photographs. Non-waivable consumer rights still apply.

Cancellations and refunds

Request cancellation as soon as possible. A seller or fulfillment partner may be unable to cancel once packing or production begins. Approved refunds are returned to the original payment method. Original expedited-shipping charges are not refundable unless the order was incorrect, damaged, or not delivered. Bank processing time may delay when the credit appears.

Chargebacks and fair review

Please contact us before opening a payment dispute so we can review the listing, tracking, seller response, and photographs. Nothing in this policy limits rights that cannot be waived under applicable law.